Customers Say...

“I first met Suizo years ago while walking the halls at Rackspace.  Everyone knew him – he couldn’t walk five feet without someone saying, 'hey Suizo' because everyone loved him.  Like Rackspace, customer service is at the core of FreshBooks…at…the…core.  Suizo is the embodiment of that value – it’s a rush to hear him talking about serving customers…and that rush is infectious.  We are having our team spend time with Suizo as they try to figure out how to grow our customer service team from 12, to who knows how many.  Growth can be scary for young growing teams who’ve never done it before.  Having Suizo around makes the nightmares go away and the dreams bubble up.”

Mike McDerment, CEO, FreshBooks

"Suizo put me in situations that he knew would cause me to grow into a better leader.  Books can teach you a lot but nothing can replace real world experience and Suizo is great at pairing up real world problems with the correct person to not only solve them but become a stronger leader while doing so. He challenged me in ways that caused me to look at the business world from an angle that I would not have considered before working with him."

Curtis Morris, Senior Manager, Rackspace Cloud

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Wednesday
Jan112012

Yo! Be Real: Authenticity in Leadership

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One of the main reasons why I consider myself an ‘integrated advisor” as opposed to a  “consultant” is the lack of authenticity I find in consulting.  I don’t like “fake.”

As a leader, I believe that inspiring others to greatness and motivating them to perform in an environment of change depends on trust.  Trust is earned over time through a relationship with clear examples of loyalty, compassion and consideration. 

Consultants tend to boast a long list of credentials, they drop in, tell you what is wrong based on the black and white, then they are gone. It’s rare that consultants spend the time to understand the underpinnings of the individuals who make up the culture of the organization they are hired to improve.

My desire, and what leadership is about, is to create a legacy and have a long-term meaningful and lasting impact in every organization I work with, and for each individual I counsel. 

What greater mission is there for a leader than helping equip others to have better outcomes for themselves? 

The only way to do this, in my mind, is to be real. To share our own flaws and foibles—to open the kimono and expose the raw truths of our path and how we got here.  Those roads are paved with many mistakes and a tremendous amount of learning and adjustment.  To pretend that leaders are perfect, and to raise them on a pedestal is a waste of experience. Leaders KNOW stuff, but it’s HOW they learned that stuff that really makes the connections.

Additionally, often people go to work with their mind wearing their “work uniform”; A polished, reserved, conformed mode hiding the specific nuances and characteristics that make them special and unique.  Be yourself! Be Real!  If you can’t be who you really are, why be there at all?

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